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ISO20000
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ISO/IEC 20000 Documentation Toolkit
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Implementing ISO/IEC 20000 Certification - The Roadmap
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Implementing Service Quality based on ISO/IEC 20000: A Management Guide
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ISO/IEC 20000 - The Rise of a New Service Paradigm
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ISO/IEC 20000 An Introduction
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ISO/IEC 20000: A Pocket Guide
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ISO/IEC 20000: An introduction to the global standard for service management, Second edition
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ISO20000 (ISO 20000) IT Service Management (Both Main Parts)
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ISO20000 (ISO/IEC 20000) All Five Parts of the ISO 20000 Series
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ISO20000-1 (ISO 20000-1) SMS Requirements
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ISO20000-2 (ISO 20000-2) Service Management Processes
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ISO20000-3 (ISO 20000-3) Guidance on Scope Definition
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ISO20000-4 (ISO 20000-4) Process Reference Model
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ISO20000-5 (ISO 20000-5) Service Management Implementation
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ISO20K Standard (Hardcopy) + Pocket Guide
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itSMF pocket guide: Planning and Achieving ISO/IEC 20000 Certification, Version 2