Terms and Conditions of Web Site Use

  • This web site is operated by IT Governance Ltd, of Unit 3, Clive Court, Bartholomew's Way, Cambridgeshire Business Park, Ely, Cambridgeshire CB7 4EH, registered in England with number 4418178 (“the Company”)
  • Any user of the Company’s web site accepts unreservedly, by using the site or purchasing products from it, the terms and conditions for its use and the conditions of contract that are set out here.  These terms include the legal jurisdiction within which any legal issues arising from the operation of the site may be addressed.  Any person who does not wish to accept these terms and conditions or who knows, or ought to know, of any reason why these terms and conditions might not be capable of applying to their purposes, is not authorised to use this site nor to make any purchase from this site.  These terms apply to each and every visit that a user may make to this site.

  • Security

    • In order to ensure that this Web site remains available to all users, the Company may monitor network traffic to identify unauthorised attempts to upload or change information or to otherwise cause damage to the site. Anyone using this site expressly consents to such monitoring.
    • Unauthorised attempts to modify, alter, deface, destroy or corrupt any information stored on this site or this system, to defeat or circumvent any security features, to probe, scan or test for vulnerabilities, to breach security or authentication measures, to forge TCP/IP headers, to install or attempt to install unauthorised software, to mount Denial of Service attacks or to utilise this system for other than its intended purposes are expressly prohibited and may result in criminal prosecution.
    • Any possible criminal activity will be reported, together with any evidence which may be gathered, to the appropriate authorities.

  • Disclaimer of Liability

    • Every effort is made to provide useful, accurate and complete information. However, we cannot guarantee that there are no errors. The Company makes no claims, promises or guarantees about the accuracy, completeness, usefulness or adequacy of the contents of this site and expressly disclaims liability of any sort for errors and omissions in the contents of this site.
    • Neither the Company, nor its employees, associates nor contractors make any warranty, expressed, implied or statutory, including, but not limited to, any warranty that third party rights or title have not been infringed, or any warranty of merchantability or fitness for any particular purpose.
    • No warranty of any sort is made with respect to the content of third party sites that have links from this site and all liability of every sort is expressly disclaimed.
    • The Company is not liable in any circumstances for special, indirect or consequential damages or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with any use of the information or services available on this site.

  • Disclaimer of Endorsement

    • This site, and documents posted on it, may contain hypertext links or pointers to information created and maintained by other public and private organisations. The Company does not guarantee the accuracy, relevance, usefulness, timeliness, or completeness of any linked information.
    • The inclusion of links or pointers to other sites is not intended to assign importance to those sites and the information contained in them, nor is it intended to endorse, recommend, or favour any views expressed, or commercial products or services offered on those sites, or the organisations sponsoring the sites, by trade name, trademark, manufacture, or otherwise.
    • Reference on this site to any specific commercial products, processes, or services, or the use of any trade, firm or corporation name is for the information and convenience of the site's visitors, and does not constitute endorsement, recommendation, or favouring by the Company.
    • The views expressed by any individual within the web forum are the views of that individual only and do not reflect or represent in any way the views of the Company.

  • Copyright

    • All content on this site, and all content of any documents provided to visitors or clients (in, for instance, newsletters) is the property of the Company, or of another original copyright holder, unless stated otherwise.
    • No user may copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, display, or in any way exploit any of the content, in whole or in part, except with the express written agreement of the Company or of the original copyright holder. These copyright terms apply to all books and other products purchased from this site, or acquired by accessing this site.

  • Free services

    • The Company provides a number of free services from its site, such as newsletters, white papers, etc.  There is no contract with the Company for any free service, so no user can become a client by using any free service and the Company is not liable to any user in any way resulting from use of any free service.
  • Products purchased from the Company
    • The Company makes no representation and gives no warranty with respect to any of the products provided by the Company. It does not suggest any product is suitable for any particular use. The Company’s customisable document templates are provided without liability of any sort.
    • Documents are provided as standard template versions to be edited and changed to suit each individual user’s circumstances.  The Company does not refund money if a user decides, for any reason whatsoever, not to use a document template once it has been purchased.
    • Although they have been subject to careful review, documents may include technical inaccuracies or typographical errors.
    • Procedures and policies available from this site are only likely to apply in those jurisdictions or countries or situations for which they have been expressly drafted.  No liability of any sort can be accepted from any attempt to apply them in different circumstances.
    • The Company makes no representation and gives no warranty with respect to any of the products provided by the Company. It does not suggest any product is suitable for any particular use. The Company’s customisable document templates are provided without liability of any sort.
    • Documents are provided as standard template versions to be edited and changed to suit each individual user’s circumstances.  The Company does not refund money if a user decides, for any reason whatsoever, not to use a document template once it has been purchased.
    • Although they have been subject to careful review, documents may include technical inaccuracies or typographical errors.
    • Procedures and policies available from this site are only likely to apply in those jurisdictions or countries or situations for which they have been expressly drafted.  No liability of any sort can be accepted from any attempt to apply them in different circumstances.
    • The Company makes no representation and gives no warranty with respect to any of the products provided by the Company. It does not suggest any product is suitable for any particular use. The Company’s customisable document templates are provided without liability of any sort.
    • Documents are provided as standard template versions to be edited and changed to suit each individual user’s circumstances.  The Company does not refund money if a user decides, for any reason whatsoever, not to use a document template once it has been purchased.
    • Although they have been subject to careful review, documents may include technical inaccuracies or typographical errors.
    • Procedures and policies available from this site are only likely to apply in those jurisdictions or countries or situations for which they have been expressly drafted.  No liability of any sort can be accepted from any attempt to apply them in different circumstances.
    • The Company makes no representation and gives no warranty with respect to any of the products provided by the Company. It does not suggest any product is suitable for any particular use. The Company’s customisable document templates are provided without liability of any sort.
    • Documents are provided as standard template versions to be edited and changed to suit each individual user’s circumstances.  The Company does not refund money if a user decides, for any reason whatsoever, not to use a document template once it has been purchased.
    • Although they have been subject to careful review, documents may include technical inaccuracies or typographical errors.
    • Procedures and policies available from this site are only likely to apply in those jurisdictions or countries or situations for which they have been expressly drafted.  No liability of any sort can be accepted from any attempt to apply them in different circumstances.
    • The Company makes no representation and gives no warranty with respect to any of the products provided by the Company. It does not suggest any product is suitable for any particular use. The Company’s customisable document templates are provided without liability of any sort.
    • Documents are provided as standard template versions to be edited and changed to suit each individual user’s circumstances.  The Company does not refund money if a user decides, for any reason whatsoever, not to use a document template once it has been purchased.
    • Although they have been subject to careful review, documents may include technical inaccuracies or typographical errors.
    • Procedures and policies available from this site are only likely to apply in those jurisdictions or countries or situations for which they have been expressly drafted.  No liability of any sort can be accepted from any attempt to apply them in different circumstances.

     

  • Public training course terms and conditions

    • All IT Governance Ltd (“ITG”) public training courses, including all those for which we act as booking agents for third party traininig providers, are subject to the terms and conditions set out below and, by booking an ITG training course or a third party training course through us, our customers (“You”) are accepting these terms and conditions.
    • Booking
    • Prices for individual courses are as advertised on our website and are exclusive of VAT. VAT will be added to the advertised price to arrive at the final total cost. The course price includes trainers’ time, provision of training rooms and necessary facilities, all necessary training materials and morning and/or afternoon refreshments. It doesn’t include travelling or other subsistence costs.
    • Bookings can be  made by credit card online via our website (www.itgovernance.eu), by telephone (00 800 48 484 484) o or by emailing it to servicecentre@itgovernance.eu, our sales office.
    • Bookings, which are in all cases subject to availability of places on courses and, for third party courses on confirmation to us by the training provider that the course will actually run, will only be accepted when:
    • The full purchase price has been paid through the booking page for your chosen course through our website; or
    • a valid purchase order has been received by ITG from a UK local authority, other UK public sector organization or a company that has an approved credit account with us; and/or
    • the full purchase price has been received by bank transfer to ITG in advance.
  • Delegates will not be permitted to enter the classroom if payment has been not been made as set out above. The cancellation terms above shall apply in any case.
  • Once a booking has been accepted, cancellation terms (below) apply.
  • Delegate Cancellation Charges

    You may cancel your booking without penalty providing ITG receives written notice more than 28 working days prior to the start of the relevant training course. Written cancellations received by us between 28 and 21 days prior to the start of the training course will be subject to a 25% cancellation fee, and if between 20 and 11 days a 50% cancellation fee. No refunds will be given for written cancellations received 10 working days or fewer before the start of the training course.

  • Substitutions

    Delegates can be transferred from one course to another or alternative delegates can be substituted for those already booked on a course. For this to happen, the following fees apply: Witten notification more than 28 working days prior to the start of the relevant training course without penalty; between 28 and 21 days prior to the start of the training course a 25% transfer fee; 20 to 11 days a 50% transfer fee. Transfers 10 days or fewer in advance of a course will be treated as a cancellation, and will be charged a 100% cancellation fee.

    (N.B. Unless we know the names of delegates five working days in advance, it may not be possible to provide attendance certificates at the end of the training course.)
  • Course Cancellations ITG (and its selected training partners) reserve the right to cancel training courses but will endeavor not to do so within 10 working days prior to the start of the course. If a training course is cancelled, ITG’s only obligation to you will be, at our discretion, either to reschedule the cancelled course within 4 months or to refund in full the fees paid by you for the training course. To the fullest extent permitted by law, ITG will not be liable to you in contract, tort, negligence or otherwise for any loss, damage, costs or expenses of any nature whatsoever incurred or suffered by you as a direct, indirect, special or consequential nature arising from such a cancellation.
  • Delegate Background You are responsible for ensuring that the backgrounds of your delegates are suitable for the training course that they are attending. ITG will not be liable for any refund if delegates decide that the course material is inappropriate for them or where they are unable to participate fully for any reason.

    In no circumstances will ITG be liable to refund any amount in excess of the agreed and paid price for any training course. This applies in particular (but is not limited) to any travelling, subsistence or consequential expenses of any sort incurred by your delegates.

  • Copyright and Intellectual Property All copyright and other intellectual property rights in or relating to any course materials provided or made available in connection with the course are and remain the sole property of ITG and/or its third party providers. Course materials may not be used, copied, reproduced, stored in a retrieval system, distributed or transmitted in whole or in part or in any form or by any means, whether electronically, mechanically, or otherwise, or translated into any language, without the prior written permission of ITG and/or its third party providers.